New PDF release: Customer Service.Gov: Technology Tools and Customer Service

By Bruce McClendon,Mac Birch,Ray Quay,Ted Gaebler

ISBN-10: 0615808174

ISBN-13: 9780615808178

patron Service.Gov is a clients consultant for utilizing expertise instruments and the ten ideas of citizen and customer-centered public carrier to assist governments boost and convey higher services. The chapters on the right way to construct a greater customer support tradition, silo busting and boundary spanning, treating people who are being regulated like consumers, ensuring the reliability of providers, utilizing conversation and data know-how to bring e-government providers, integrating social media and civic engagement to reinforce e-governance actions, and utilizing expertise, significant info and predictive analytics to enhance public safeguard are unheard of of their originality and forte as utilized to government.

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Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government. by Bruce McClendon,Mac Birch,Ray Quay,Ted Gaebler


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